Desktop Virtualization Improves Customer Service
By KevinConnell These days, customers arevery particular about the service they receive, and if they don?t like it, theyhave a number of ways to complain
Menu
Menu
By KevinConnell These days, customers arevery particular about the service they receive, and if they don?t like it, theyhave a number of ways to complain
By Samuel Greengard Although crowdsourcing isn’t a new topic?Wikipedia has builtan entire business model based on it?the concept is steadily moving into themainstream of business.
By Tony Kontzer When the California State Automobile Association (CSAA) decided in 2010 to split into two businesses and move its not-for-profit member services operation
Disaster recovery plans are an essential element for any organization, and mobile security services are taking an increasingly prominent place in those plans, according to
As the Summer Olympics approaches, U.S. athletes’ medical records are headed to London in electronic format and leaving loads of paper behind. The U.S. Olympic
By Bob Violino The way customers interact with companies is changing dramatically, largely because of the rapid emergence of social media and mobile devices. At
As well-mannered and well-intentioned as she may be, Apple’s Siri is not welcome at IBM–at least not on the company’s networks. According to an MIT
Although IT pros feel that harnessing big data should be a priority for businesses, defining the term can be difficult and there is a lack
After giving Oracle a bit of a win in round one of the case, a federal jury found in favor of Google in Round 2,