Month: May 2012

Crowdsourcing Improves Business Strategy

By Samuel Greengard Although crowdsourcing isn’t a new topic?Wikipedia has builtan entire business model based on it?the concept is steadily moving into themainstream of business.

Cloud Simplifies HR and Finance

By Tony Kontzer When the California State Automobile Association (CSAA) decided in 2010 to split into two businesses and move its not-for-profit member services operation

Good Customer Care Builds Loyalty

By Bob Violino The way customers interact with companies is changing dramatically, largely because of the rapid emergence of social media and mobile devices. At

IT’s Big Data Conundrum

Although IT pros feel that harnessing big data should be a priority for businesses, defining the term can be difficult and there is a lack