Month: March 2004

By the Numbers: March 2004

How to Get Your Money’s Worth Fewer than half of U.S. and Canadian companies have written technology plans, and even fewer believe their plans are

Primer: Storage Partitioning

What is it? A set of digital instructions that makes it easier to manage the increasingly large amounts of data found on farms of inexpensive

When to Stuff Voices Into Packets

Your company may not be making calls using Internet standards now, but it will—eventually. So far, though, the cost to switch from conventional phone systems

Avaya: Grandchild of Ma Bell

Avaya is a second-generation spinoff with a spotty financial record. The company was divested in 2000 by Lucent Technologies, which itself was unleashed from AT&T

Nortel Networks: Old Dog, New Tricks

Nortel, stung by the dramatic drop-off in telecom spending, has been slow off the Internet Protocol (IP) telephony blocks. In October 2003, for example, the

Voice of Experience: Call Overhaul

Stan AdamsSouthTrustGroup VP, Network ServicesBirmingham, Ala.www.southtrust.com Manager’s Profile: In charge of data and voice services for the bank holding company, which has $52 billion in

Voice on Data Networks: A Sound Move?

Telephone systems are shuttling down a one-way track toward Internet technologies. But most companies, unless they’re chucking out archaic voice systems, are adopting Internet Protocol

March 2004 Online Extras

24/7 SERVICES Case Dissection “We Did Nothing Wrong”: Why Software Quality Matters PLANNER: Calculating Costs of a Software Error-Prevention System If you want to start