Month: June 2002

Unilever’s Supply-Chain Diet

You know Unilever. It sells products that 150 million of us use every day to wash clothes (Wisk, All), wash bodies (Dove, Lever 2000), dine

How Toyota Customer Data Spun Out

If you own a Lexus—or know someone who does—you know how much value the luxury auto brand places on customer service. Take a noteworthy case

New Rx for Pharmaceutical Data

Schering-Plough will pay $250 million to the U.S. government this month—the first portion of a $500 million penalty—after federal regulators found the drug giant violated

HP Taps XML for Integration

Think you have integration indigestion? While Hewlett-Packard corporate tackles its mega-merger with Compaq, smaller groups within HP have been wrestling since well before the merger

Quiz: Is Your Project at Risk for Disaster?

In “Managing Project Uncertainty—From Variation to Chaos” (M.I.T. Sloan Management Review, Winter 2002), three business school professors describe a continuum of risk onto which they