cioinsight.com
Home > RSS Feeds > Enterprise Apps
  • IT organizations need to think through all the cultural implications of being able to leverage application programming interfaces to manage IT as a true service.

  • A growing number of organizations are taking advantage of application programming interfaces (APIs)—defined as sets of routines, protocols and tools for building software apps—to improve customer experiences while lowering IT costs, according to a recent survey from CA Technologies. The resulting report, "APIs and the Digital Enterprise: From Operational Efficiency to Digital Disruption," indicates that APIs are becoming essential for both mobile and Web-based app development. IT teams that excel at API implementation are able to define the value of APIs in business terms, while responding to security, management, monitoring and API lifecycle demands. However, most survey respondents indicate that they face challenges in obtaining funding and recruiting a critical mass of developers into an API program. Once these obstacles are overcome, tech leaders will be in a better position to effectively address their company's business goals and changing digital requirements. "In the early days of IT, [APIs] were primarily used to give programmers convenient access to libraries of prebuilt functions," according to the report. "As systems became more distributed, APIs found their place in more general application and data integration. They allowed remote capabilities and resources to be accessed easily across a network. … They also encouraged a more flexible and robust component-based approach to software development. Fast-forward to today's highly connected world of Web services, mobile apps, the Internet of things and open data, and the smart use of APIs—built and managed using up-to-date techniques—has become a critical enabler of digital transformation." More than 1,440 senior IT and business executives took part in the research, which was conducted by Freeform Dynamics.

  • Businesses are greatly increasing efforts to encourage their employees to adopt customized mobile apps, according to a recent survey from Apperian. The "2016 Executive Enterprise Mobility Report" reveals that nearly all the organizations surveyed are equipping salaried staffers with these apps, and many are doing the same for contract workers and business partners. Overall satisfaction levels with the results remain lukewarm, but that's starting to change. To encourage more adoption of custom mobile apps, a number of companies are launching internal enterprise app stores and opening up help desks dedicated specifically to mobile users. With this approach, they hope to improve business processes, increase productivity and raise employee satisfaction levels. "Custom apps connect employees to enterprise systems so they can be productive from anywhere," according to the report. "An increasing number of companies push a large set of apps to employees, with greater emphasis on productivity apps. … Advancing enterprise mobility management technologies are enabling companies to support users outside their organizations—such as contractors—with apps that matter." 100 professionals took part in the research.

  • Focusing on digital performance and using an application performance management system has enabled Stilnest to make exceptional customer experiences a priority.

  • IT does a good job overall of supplying the business with solutions and incorporating policies that support productivity, but there's still room for improvement, according to a recent survey from Samanage. The accompanying "State of Work Survey Results" report reveals that far too many workers spend significant portions of their day completing manual tasks that they feel should be automated. Only a slim margin believes that company-supplied applications are a prime contributor to workplace productivity. Despite previously reported misgivings about shadow IT, most of the professionals said they won't download an app without approval from the tech department or their manager. However, if IT fails to respond to their automation needs, these professionals may rethink their position. "Workers want change in the workplace," said Randy Drawas, chief marketing officer at Samanage. "IT policies and access to smarter technology not only allow for automation of non-essential tasks, but for individual improvement in productivity. … In order to create a better work life, organizations need to adopt modern technologies that allow them to streamline their internal operations and provide collaborative, easy-to-use technologies that enable employees to spend more time on meaningful and impactful tasks, and far less time on the repetitive and mundane." More than 2,930 U.S. employees took part in the research.