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Document, document, document: Put all your knowledge about applications and operations into "run books'' that let others step in, in a pinch
Keep a clear organizational chart: Know who is responsible for every task
Keep up-to-date contact info: Know how to find all your staff at any time, through phone, e-mail, pager numbers and even instant-message handles.
Cross-train: Mandate training of all staff, so each member knows the job of at least one other staff member.
Multiple shifts: Where possible, operate at least two shifts. One shift becomes the backup for the other.
Disperse talent: Spread people around, so no two people in same position are in same locale
Identify key managers and workers: Know who is irreplaceable; and figure out how to replace them, on an instant's notice.
Wild cards: Keep an inventory of personnel with special training or experiences.
Monitor travel: Require all staff to book travel through company agency.
Set up remote workplaces: Make sure every staff member has the necessary equipment to work at home or another remote location in an emergency.
SOURCE: BASELINE RESEARCH
Projects: Processes 
