Verizon: Reconnecting - ' Verizon Communications Base Case ' (
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Verizon Communications Base Case
Headquarters: 1095 Avenue of the Americas, New York, NY 10036
Phone: (212) 395-2121
Business: Sells wired and wireless voice and data services to business and residential customers.
Chief Information Officer: Shaygan Kheradpir
Chief Technology Officer: Mark Wegleitner
Financials: $33.3 billion in revenue for the first six months of 2003; $2.7 billion in net income; 8.2% net income margin.
Challenges: Rebuild telecom network in Lower Manhattan to recover from Sept. 11, 2001, terrorist attacks; improve physical security at more than 1,700 central switching offices scattered across 29 states; cut operating costs by moving customer service from call centers to the Web.
Baseline Goals:
Complete rebuilding of the Lower Manhattan network in 2004.
Complete "site hardening" of 200 biggest revenue-generating central offices by 2007.
Get 30% or more customers to pay bills via the e-services Web platform by 2005, up from 10% today.
Projects: Integration 
