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Google’s continued innovation and strong moves in the mobility space succeeded in knocking Red Hat out of the top spot.
Last year’s overall winner remains strong, its ratings this year, with the firm’s responsiveness to customers’ needs engendering high loyalty levels.
Citrix held steady at No. 3, just edging out Adobe, but failed to rank in the top two, as it did in 2006 and 2005.
Adobe just missed moving into the top three, but took home the highest loyalty rankings of any software vendor (besides Google).
Novell rose four spots from last year but low customer loyalty scores bogged the firm down in this year’s rankings.
A new entry to the list, the Software-as-a-Service forerunner showed average performance in value and reliability but got a big boost from strong customer loyalty.
The same goes for the software behemoth—solid customer loyalty helped keep it hovering around the same spot as last year and fended off others.
The business intelligence vendor leapt four spots to regain its 2005 footing, but it still faces an uphill climb to reach the highest tier of software providers.
Business Objects has steadily slipped from its 2005 perch as No. 3 in the software market but just missed eclipsing rival Cognos this year.
Larry Ellison’s acquisition machine kept humming this year, but a poor showing in value just barely kept Oracle in the top 10.
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