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Negotiating any part of a service level agreement (SLA) can be tricky, but perhaps none is more so than penalties. It is at this point, where rosy promises of performance are linked to stark dollar amounts, that hackles rise. “It’s always very touchy,” says Susan Meyer, a senior attorney in
Ostensibly, companies develop “co-marketing” programs in order to promote themselves to the outside world. But for Gary Hensley, director of information technology at Odwalla, a maker of high-energy juices and snack bars in Half Moon Bay, Calif., the biggest benefit to participating in the “e-leaders” campaign started by Oracle is
Mehrdad LaghaeianCIO, Osram SylvaniaRole: Responsible for all information technologyprojects undertaken within Osram Sylvania. Became involved with bringing SAP software to Osram when he joined the company in 1994. Henny PetersEVP, GM, General Lighting division, Osram SylvaniaRole: Responsible for all electronic commerce initiatives for lighting products within Osram Sylvania. Wil BackesEx-CFOOsram
Brent Zempel wasn’t sure when or how it happened. But as CIO of Life Time Fitness, he had to untangle the $225-million-a-year health club and food retailer from the comfortable constriction of Microsoft’s Web-based software, in favor of a more flexible technology that would evolve with—rather than define—his company. “Basically,
In January, Oracle announced a new licensing plan for its 11i business-management software suite—a flat rate of $4,000 per user for access to all its applications. Oracle Vice President Jacqueline Woods says the new pricing model could save customers 25% to 75% on their costs. But there’s less to this
Did You Know That: Networks that work well serving data to desktop computers from internal servers may slow to a crawl with the use of applications based on the Web Less processing on the users’ PCs means more demand on network servers and on the network itself. More processing requests,
At the outset of 2001, life at Imperial Sugar was about to turn bitter. As sugar prices collapsed, so did the Sugar Land, Texas, company, filing for bankruptcy protection. But that’s exactly what CIO George Muller undertook. Before the phrase “Web services” had sunk into the information system lexicon, he
In becoming the first major vendor to introduce a customer relationship management product specifically for the Web, PeopleSoft was ahead of the pack. But technology managers who have bought or evaluated the now nine-month-old package say PeopleSoft sacrificed some features and functionality in its rush to market. PeopleSoft8 CRM, the
There’s a lot to be said for Oracle as a customer relationship management vendor. Its core CRM suite is getting better, and the support the company provides is excellent (and doesn’t tail off after Oracle closes the sale). But for all its market power, the company isn’t the leader in