After WorldCom, Who’ll Be Your ISP?

You’ve already heard the news. WorldCom has filed for bankruptcy protection amid questionable accounting practices. Verizon spin-off Genuity teeters precipitously after Verizon announced it wouldn’t rescue Genuity from its debtors by reassuming control. Qwest and Global Crossing join the ranks, having either filed for bankruptcy or announced massive layoffs and

What Price, Identity Management?

Given today’s budgets, asking for cash to clean up employee profiles and consolidate customer lists may seem a bit impudent. But the administrative savings alone make identity management a serious candidate for funding, according to a recent study: If a 10,000-employee company automated password-resetting alone, help-desk calls can drop by

Update: New CIO for Tyson

Jeri Dunn, formerly the vice president and CIO of Nestle USA, has left the world’s largest food manufacturer to become the first senior vice president and CIO of Tyson Foods, the world’s largest processor of beef, poultry and pork. Dunn, who spent 11 years at Nestle, takes on the top

MS Licenses Lapse—What’s Next?

If you’ve grown used to the regular, discounted, bulk software upgrades that were available as part of your Microsoft contract, pay attention: The party’s over. As of July 31, Microsoft has changed the rules, and now tech managers everywhere are scrambling to come up with ways either to use the

Network Virtualization: Reference Reading

Although overarching network virtualization efforts are still on the drawing board, three virtualization technologies are already available. Below is a breakdown of these bleeding-edge network services and their components. What’s being shared Related technology Primary protocol How clients connect Intermediate layer Storage space Storage area networking iSCSI Storage “host adapter”

Quiz: Can Network Virtualization Help You?

  TRUE FALSE Most of our servers are utilized 10% or less. The data we need to store grows by at least 30% each year. We develop more than one-third of our own software. We use a storage area network. Our development approach is services-based (e.g., Web services or messaging).

Cut Help Desk Costs Without Sacrificing Service

Ever consider what a call to tech support costs? Combine charges of $12 to $40 with the help desk’s poor reputation, and employees might be tempted to call a psychic hotline instead. Experts say any effort to make help-desk operations more efficient and accountable starts with keeping metrics. First, establish

The ROI is the ROI—Except When It’s Not

How could three little letters cause so much confusion? Most executives know that ROI, or return on investment, is the dollars-and-cents payoff of a project. Calculating ROI for technology initiatives is a fairly recent development, but one that has fast become a requirement since the dustup over Internet valuations. INTERACTIVE

Poultry Production, Past and Present

The fact that chicken production and consumption has increased nine-fold in the past 40 years while the average cost per pound to produce chickens—factoring in inflation—has declined by eight-fold, demonstrates just how far the modern chicken farm has come from humble, low-tech roots. Over the past 50 years, chicken producers

The EFS Network Roster

Network Creators Zack RinatCEO, Chairman, Model NRole: In 1999, Rinat founded Model N, which provides software for and helps develop the EFS Network. Rinat helped interview candidates for EFS’ executive team. Model provided software for the ProvisionX marketplace until it was sold. Pete LevangieCOO, EFS NetworkRole: Levangie developed the concept