Procter & Gamble Base Case

Headquarters: 1 Procter & Gamble Plaza, Cincinnati, OH 45202 Phone: (513) 983-1100 Business: Consumer packaged goods Chief Information Officer: Steve David Financials in 2001: $39.2 billion sales, $4.7 billion operating income, $2.9 billion net income Challenge faced: To save money on real estate and make employees more productive Baseline Goals:Save

Insurers Tap Technology to Lower Cost

UnitedHealthcare did it. Cigna is trying to do it now, Humana is doing it in phases, and WellPoint sets the industry standard. Improving information technology performance is an imperative for health insurers as costs continue to rise—up 13.7% last year—and customers demand more choice and flexibility. Aetna’s rivals have been

Gotcha! Downsides of Using Mainframe Databases

Did You Know That … Though commonly dismissed as legacy systems, IMS and IDMS databases aren’t easily discarded IBM’s IMS and Computer Associates’ IDMS are legacy technologies in the sense that their roots stretch back to before relational databases and the Structured Query Language (SQL) became corporate standards. IMS is

Aetna Base Case

Company: Aetna Inc. Headquarters: 151 Farmington Ave., Hartford, CT 06156 Phone: (860) 273-0123 Business: Health benefits, including corporate and individual managed care Financials: $25.2 billion in revenues, operating loss of $266.4 million (fiscal year 2001) Chief Information Officer: Weh-Tih Cheng Challenges: Process claims more quickly and accurately; increase accuracy of

Cavalier Homes’ Software Overhaul: Caught Short

Jay Wilson began to realize costs were out of control at Cavalier Homes when the company discovered two of its service technicians scheduled to service jobs in the same region were staying in the same hotel in Little Rock on the same night and didn’t know it. The fact that

Aetna HealthFund: More Consumer Choice, Risks

With its new medical savings accounts, Aetna is embracing an idea that could turn managed care on its ear. Introduced in September, the Aetna HealthFund isn’t about insuring against routine medical costs or controlling access to care. Instead, it’s a “consumer-driven” plan designed to give individuals more choice but also

Cavalier Homes Base Case

Headquarters: 32 Wilson Boulevard 100, Addison, AL 35540 Phone: (256) 747-9800 Business: Builds, sells, finances and insures manufactured homes Chief Information Officer: Jay Wilson Recent financials: Posted a net loss of $14 million on sales of $364 million in fiscal 2001 Challenge faced: Find ways to eliminate redundant service calls,

Can Aetna Cure Its IT Woes?

Aetna Chief Executive John W. Rowe, a gerontologist by training, was hired two years ago to heal one of the nation’s oldest companies. The big insurer is showing signs of recovery under his care, reporting second-quarter operating income of $91.3 million after turning its first operating profit since 2000 in

Why the Pre-Fab Home Industry Is Ailing

The downsizing that has forced it to scale back its technology investing isn’t unique to Cavalier Homes. The downsizing has affected the larger companies in the manufactured home-building business as well—companies like Clayton Homes, Palm Harbor Homes and the industry leader, Champion Enterprises. Indeed, while the overall real-estate market has