Enterprise Planning

Company: Seattle Public Schools Annual Return: 35% Project: Faced with a paper-based, labor-intensive purchasing system, the largest school district in the state of Washington implemented an SAP system along with the vendor’s R/3 financial software. The main objective was to centralize purchasing so school officials could buy books, paper and

Customer Service

Company: Remington Arms Annual Return: 1,052% Project: Remington, America’s oldest gun maker, saw its customer service operation overwhelmed as more of its customers connected to the company via the Internet. The company began receiving almost 2,000 e-mails a week—and had only one part-time person handling questions. First, Remington redesigned its

Saba Software: Heavy Lifting

Saba Enterprise Learning Suite includes class and resource scheduling, skills tracking, collaboration features, and tools for content authoring and publishing. Saba Enterprise Performance Suite lets managers and employees set and evaluate development goals. Saba Software could teach a stadium full of people a thing or two: It receives the strongest

SAS Institute: Beyond Nerds

Most SAS Institute customers historically have worn lab coats and pocket protectors. Now the company wants to attract more customers who dress in business suits. For almost three decades, privately held SAS has been a top provider of software for extracting and analyzing large amounts of information using advanced statistical-modeling

Business Intelligence

Company: Zarlink Semiconductor Annual Return: 2,742% Project: Zarlink wanted to protect $20 million it had invested in an SAP enterprise planning system that wasn’t delivering reports and information in the ways it wanted. The company chose to install Cognos business intelligence software from its Enterprise BI Series on top of

Off-The-Charts Results

At least that’s what companies that performed well in the 2004 Baseline-Nucleus Research Technology ROI Awards competition demonstrated. Take the Grand Prize winner, Harrah’s Entertainment, the Las Vegas casino giant. Harrah’s generated a triple-digit return of 389% by implementing a data warehouse that allows the company to identify and concentrate

Ready? Secure? Disclose

Are you ready to declare your company secure against attacks from cyberterrorists? If you’re not, get moving. The odds are increasing that in the not-so-distant future, legislators will make corporate America adhere to yet-to-be-defined best practices in cybersecurity. Just as the Sarbanes-Oxley Act of 2002 is designed to assure investors

MCI: Back in Control

Obscured by the attention paid to the $11 billion worth of accounting fraud at telecommunications giant WorldCom was this staggering detail: The company, now known as MCI, didn’t really know what its costs were for each line of business when it filed for bankruptcy in July 2002. The idea that

Innovation

Company: Intermountain Healthcare Annual Return: 1,484% Project: Intermountain built a data warehouse to serve as a single source of information that would combine integrated data about the organization’s health services and administration. More than 900 users access Intermountain’s data warehouse regularly, and the system processes 80,000 queries a month. The

Base Technologies: Packaged and Customized Software

Merck uses varied packaged and customized software systems for managing everything from international operations to research and development. Enterprise Systems Application: Financial management Product: J.D. Edwards Financials Supplier: PeopleSoft (acquired J.D. Edwards in 2003) Application: Supply chain management Product: J.D. Edwards Supply Chain Management Supplier: PeopleSoft Application: Human resources Product: