Category: Innovation

Technology Does Not Create Customer Loyalty

There’s no denying that analytics produces spectacular gains for many organizations. But, like any technology, it can also introduce unintended consequences. For example, faceless data

How to Counter Executive Objections to New Ideas

By Skot Carruth  There’s nothing inherently wrong with defending existing lines of business. Such first-horizon initiatives are how companies sustain themselves. Reinvestment of first-horizon profits even fuels

New York City Fuels FinTech Innovation

For most business and IT executives, today’s furious rate of technology change represents both opportunities and challenges. However, at the center of everything is an