Crowdsourcing Customer Support Engages a Community
By Illya Berecz The goal of the North American Association of Subway Franchisees (NAASF) is to help its 8,000 member franchisees maximize their profitability and
By Illya Berecz The goal of the North American Association of Subway Franchisees (NAASF) is to help its 8,000 member franchisees maximize their profitability and
SLAM Collaborative is a diversified architectural firm with four locations in the United States: Boston, Atlanta, Syracuse, N.Y., and Glastonbury, Conn. With geographically dispersed teams,
One of the challenges for any IT organization is understanding the specific concerns, problems and challenges that people face in the daily quest to complete
Few fields generate as much research matter as astronomy and astrophysics. Incredibly complex mathematical equations, vast quantities of data and mountains of analysis lead to
By Rob Burkart The role of the CIO has progressed significantly within the last few years. IT leaders are beginning to focus on more strategic
Design and construction firms face enormous business and technology challenges. There are architectural plans to oversee, specifications to follow, change orders to manage and client
Communication and collaboration are at the center of today’s enterprise, but building an effective strategy and putting the right technology and solutions in place can
A global organization with a highly disbursed workforce faces formidable challenges keeping teams and individuals in touch and in sync. Unfortunately, many legacy systems and
A global mobile fitness platform with more than 40 million users worldwide has adopted a private instant messaging Web service to improve its internal communications