What You Should Do

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Online exclusive: When Spherion was in the market for customer relationship managment, best-of-breed tools trumped offerings from big guns like Siebel and SAP.

Picking a CRM Vendor

Deciding on a CRM software vendor? When to think small:

  1. If you need deep functionality as much as, if not more than, you need breadth
  2. If you have the people and know-how to integrate products from different suppliers
  3. If you can keep pace with the upgrades from a variety of vendors, and can deploy them without breaking other applications
  4. If you have not reached the point of junking your existing applications and systems in one fell swoop

Source: Aberdeen Group

This article was originally published on 2002-05-09
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