Who Was Who in

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March issue preview: In another blow for Arthur Andersen, the consultant agrees to shell out $11 million to collectibles-maker Department 56 over a failed information technology engagement. What went wrong?

Blame Game">

Department 56 Inc. Base Case

Headquarters: One Village Place, 6436 City West Parkway, Eden Prairie, MN 55344

Phone: (952) 944-5600
Business: Designer, importer and distributor of collectibles and giftware such as Snowbabies and miniature villages

Chief Information Officer: Alan Sussman

Recent financials: $200 million in 2001 sales; $16 million in profit

Challenge faced: To upgrade from J.D. Edwards "World" enterprise resource planning software to the company's OneWorld software, plus add new warehouse and distribution components

Baseline Goals:

  • To get more collectibles out faster to stores to capitalize on traditional holiday rush
  • To reduce average days inventory is held before being sold; average was 66 days in 1998
  • To prepare retailers who sell Department 56 collectibles to begin ordering and tracking their merchandise on an extranet This required enterprise planning system to be implemented first

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    This article was originally published on 2002-03-06
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