Providence Base Case

By Kim S. Nash Print this article Print

Providence Health & Services lost information on 365,000 patients—after 10 backup tapes and disks were stolen from the back of an employee's minivan. Now, 12 months and $7 million later, the health-care provider remains mired in the aftermath. Here's

Providence Health & Services Base Case

Headquarters: 506 Second Ave., Suite 1200, Seattle, WA 98104
Phone: (206) 464-3355
Business: Provides health-care services—including inpatient, outpatient, primary and home care—as a nonprofit in five states. Also provides health plans.
Chief Executive Officer, Oregon Region: Russ Danielson
Chief Information Officer, Oregon Region: Laureen O'Brien
Financials in 2005: $4.36 billion in net revenue; $308.2 million in net income.
Challenge: Protect and secure patient data throughout its entire organization.

Baseline Goals:
  • Increase revenue from patients by 7.7% or more in 2006.
  • Boost net income by at least 36.6% in 2006.
  • Increase funding for community programs by 11.7% or more in 2006.
  • Maintain or reduce operating expenses as a percent of operating revenue, which stood at 95.3% in 2005.

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    This article was originally published on 2006-12-06
    Senior Writer
    Kim has covered the business of technology for 14 years, doing investigative work and writing about legal issues in the industry, including Microsoft Corp.'s antitrust trial. She has won numerous awards and has a B.S. degree in journalism from Boston University.
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