What You Should NOT

By David F. Carr Print this article Print

The first fiasco in the Florida vote was over paper. The second was electronic. How hard is it to get votes right?

Do When Introducing New Technology">

What You Should NOT Do When Introducing New Technology

  • Rush. Don't hurry to deploy without paying attention to training, documentation, operational procedures and support

  • Go down to the wire. Don't deploy technology or a large scale, high-pressure event without test-driving it through a smaller scale, less-critical trial

  • Fail to prepare for the worst. Make sure you have a fallback plan in case something goes terribly wrong

  • Set rigid, arbitrary deadlines. Try to build a cushion in case either the technology or the people who must work with it aren't ready

  • Change too many things at once. Florida did exactly that by introducing new technology when the voting system was being disrupted by other factors like redistricting--with disastrous results

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    This article was originally published on 2002-10-10
    David F. Carr David F. Carr is the Technology Editor for Baseline Magazine, a Ziff Davis publication focused on information technology and its management, with an emphasis on measurable, bottom-line results. He wrote two of Baseline's cover stories focused on the role of technology in disaster recovery, one focused on the response to the tsunami in Indonesia and another on the City of New Orleans after Hurricane Katrina.David has been the author or co-author of many Baseline Case Dissections on corporate technology successes and failures (such as the role of Kmart's inept supply chain implementation in its decline versus Wal-Mart or the successful use of technology to create new market opportunities for office furniture maker Herman Miller). He has also written about the FAA's halting attempts to modernize air traffic control, and in 2003 he traveled to Sierra Leone and Liberia to report on the role of technology in United Nations peacekeeping.David joined Baseline prior to the launch of the magazine in 2001 and helped define popular elements of the magazine such as Gotcha!, which offers cautionary tales about technology pitfalls and how to avoid them.
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