Author: Tom Steinert Threlkeld

Home Depot Hopes SAP Can Help Boost Sales

Home Depot wants to put more information at the fingertips of its “orange-blooded associates doing hand-to-hand combat in the aisles,” its chief information officer said

What Matters More Than Your Staff?

What’s the biggest obstacle to change in any large organization? Management. Says who? A manager: Tom Shelman, chief information officer at Northrop Grumman, the defense

Southwest Airlines: Flying Low

Gary KellySouthwest AirlinesJET JOCKEYTITLE: Vice chairman of the board and CEO TENURE: 8 months on current job; 19 years at companyEDUCATION: B.B.A. in accounting from

Mark Cuban: Managing By E-Mail

Harry Stonecipher could learn a thing or two from Mark Cuban, the billionaire serial entrepreneur. Stonecipher was forced out as chief executive of Boeing when

CSX Corp: Track Changes

Keith Triplett was clearly agitated. In his 26th year on the job, the dispatcher for freight train operator CSX Corp. was worked up about losing

Charging for Services, a la Carte

Welcome to the end of information technology as overhead.Your CEO wants your department to make a profit—or at least recover all its costs. Now you

CEOs: Blog or Die

Tim Dyson. David Geller. Anne Stanton. These are three of the most recent CEOs to begin expressing their opinions in Web journals, a.k.a. blogs. Not