Corning Focuses on Customer Data
In the quiet clean of a newly renovated facility in upstate New York farm country, Corning Inc. grows fluoride crystals—highly specialized, glasslike material. Corning’s customers
Menu
Menu
In the quiet clean of a newly renovated facility in upstate New York farm country, Corning Inc. grows fluoride crystals—highly specialized, glasslike material. Corning’s customers
Banks are notorious for poorly integrating the companies they acquire. The problems go beyond charging new transaction fees or startling customers with redesigned monthly statements.
It’s a grim time to be an airline. People aren’t flying. Almost every major U.S. carrier is parking part of its fleet, cutting routes and
Every year, senior managers participate in a corporate beauty contest—and few technology executives make the final list. A Baseline analysis finds that only 37 chief
Every year, senior managers participate in a corporate beauty contest—and few technology executives make the final list. A Baseline analysis finds that only 37 chief
About one-third of Procter & Gamble’s finance, sales and marketing employees have no family photos on their desks, no M&M’s stashed in a drawer. Their
As technology chief for Methodist Hospitals of Dallas, a $275-million network of medical centers in Texas, Pamela McNutt faces twin pressures of declining revenues and
Schering-Plough, a $9.8 billion drugmaker best known for its Claritin allergy pills, is a chronic violator of Food and Drug Administration rules on making medicines.
If you worked in Sigma-Aldrich’s customer service group three or four years ago, you performed some ugly gyrations to fill the orders of online shoppers.