The State of Outsourcing IT
The market for outsourcing services is shifting as U.S.-based customers divide their outsourcing work among more providers, build in simple ways to break contracts and
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The market for outsourcing services is shifting as U.S.-based customers divide their outsourcing work among more providers, build in simple ways to break contracts and
It’s a cliché in business to say that time is money, but the people who repeat it usually don’t quantify how much of one it
When your house is crumbling around you, it’s easy to make drastic decisions. Like, say, grabbing on to that new lifeline to pull you clear
Call-Center Management with a Human Touch By Kevin Fogarty As American corporations continue to move mundane IT functions offshore, they force IT managers to stretch
Productivity tools and Web sites are more than a convenience; they’ve become an absolute necessity. The prevalence of social networks, virtual teams, global project groups
According to a recent study released by CDW, 76 percent of private-sector companies support some telecommuting, but security remains a concern. While 27 percent of
In the age of cloud computing and software as a service, some people think that private leased-line networks have gone the way of copper wire