How Good Are Your Service Level Agreements?
One of the most important steps when contracting an IT service provider is setting the performance metrics of the service-level agreements (SLAs). Unfortunately, many organizations
One of the most important steps when contracting an IT service provider is setting the performance metrics of the service-level agreements (SLAs). Unfortunately, many organizations
Since they hit the market four years ago, dual-mode phones that can talk to both wireless and wired networks have been stymied by a technological
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Reaffirming its commitment to developing enterprise systems with self-healing and self-managing capabilities, IBM recently released a slate of new and updated Tivoli products with enhanced
More than half of America’s office workers will be using their company’s resources to shop online this holiday season, and the madness begins todaythe day
The technology prognosticators at Gartner say the convergence of new IT delivery models will fundamentally transform the way businesses consume and interact with IT within
Major disasters in the news have a way of triggering worrisome thoughts about business continuity in the minds of many IT professionals. No doubt the
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