Wine Retailer Toasts Superior Customer Support
One of the biggest challenges retailers face is managing support tasks, including customers. Unhappy and dissatisfied buyers translate into lost business and diminished revenues. At
One of the biggest challenges retailers face is managing support tasks, including customers. Unhappy and dissatisfied buyers translate into lost business and diminished revenues. At
We all know that young people are adept at using smartphones, tablets and other mobile devices. But let’s not mistake mastery of these devices with
Since the dawn of computing, the goal of engineers, designers and developers has been to imbue machines with greater intelligence so they can think more
By Elizabeth Haecker Ryan and Amanda Wingfield Goldman As we rapidly evolve through the information age, businesses rush to keep pace. Unfortunately, hackers have not
Over the last few weeks, the debate over encryption and locked phones has reached a fevered pitch. Unless you’ve been trekking in the Himalayas, you
Will Bradshaw, the IT manager at Jungle Jim’s International Market, explained that they have two areas of data concern: securing employee information in the human
At the most basic level, the United Nations Foundation, the advocacy arm of the United Nations, connects people, ideas and resources in the quest to
Operating a global business is fraught with challenges. When a company has thousands of locations—including many that operate as franchises—the difficulties are magnified exponentially. Hilton
By Thomas Boyden There has long been concern about a “cyber 9/11” that could cripple the country’s financial, energy and transportation networks. A debilitating attack late