IT Lessons Learned From Hurricane Sandy
By Samuel Greengard After years of discussion about disaster recovery (DR) and business continuity (BC) best practices—with events such as Hurricane Katrina in 2005 and
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By Samuel Greengard After years of discussion about disaster recovery (DR) and business continuity (BC) best practices—with events such as Hurricane Katrina in 2005 and
By Samuel Greengard In recent years, privacy has emerged as a core issue for organizations across all industries and government agencies. Baseline recently spent time
By Robert LeCount Let’s face it. People no longer want to deal with outsourced customer service representatives who are difficult to understand, follow a set
Budget Boost Nearly 46% of CIOs surveyed say 2013’s IT budget will be larger than 2012’s; just 22% say it will be smaller.
ISO TLC 47% of social media users have sought customer service via social media sites, that is, “social care.”