Southwest Bumps Customer Service to First Class
Fred Taylor Jr.’s job at Southwest Airlines is to head customer service problems off at the pass. Ideally, he presents customers with a range of
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Fred Taylor Jr.’s job at Southwest Airlines is to head customer service problems off at the pass. Ideally, he presents customers with a range of
Ten Lessons CIOs Should Learn From The Biggest Data Breach Of All Times Do all those news stories outlining the details of the record setting
By Bob Riddell and Eric Ullman In the current economic climate, most of us are closely watching our spending. However, if you?ve reduced spending to
The Innovation Value Institute of the National University of Ireland (NUI), Maynooth?a consortium with members that include heavyweights in business and academia?has unveiled a management
Taking an effective portfolio and program management approach can unite an organization?s efforts at every level. Comparable to financial portfolio management, PPM is a completely
In a world filled with risks, threats and potential compliance problems, there’s no way to build bulletproof business processes and ironclad IT systems. But, as
To attract shoppers, online retailers and brick-and-mortar stores are doing a little shopping of their own—for IT equipment and software. Recession-weary retailers, in an effort
Software as a service has been around for many years, but it’s only recently that enterprise IT managers have been implementing a new series of