Q&A: Jean Ritala of Mystic Lake Casino Hotel on ITIL
Jean Ritala is I.T. support services manager at Mystic Lake Casino Hotel in Prior Lake, Minn., and president of the I.T. Service Management Forum USA
Jean Ritala is I.T. support services manager at Mystic Lake Casino Hotel in Prior Lake, Minn., and president of the I.T. Service Management Forum USA
Proponents of the Information Technology Infrastructure Library, or ITIL, are promoting the framework as a way to boost discipline in technology operations, and adopt a
What are your top tips for an organization implementing the Information Technology Infrastructure Library? 1. Make sure you have support of senior technology and business
Robert Stroud, named to I.T. Service Management Forum USA’s board in June, is a 25-year information technology executive. He is director of brand strategy for
As research director of I.T. operations management at consultancy Gartner, Ed Holub fields over 500 inquiries a year from different clientswith about 50% related to
On the heels of second quarter announcement that saw software revenues dilutedto some degree from its recent acquisition of FirstlogicBusiness Objects announced July 31 two
The high-tech, healthcare and financial service industries are expected to create the most executive-level jobs in the third quarter, according to the latest EER (Executive
Jesper Johansson, a high-profile security guru at Microsoft, has left the company.Johansson, who served for five years as a senior security strategist at the Redmond,
CA on Friday announced that it has named Nancy E. Cooper as executive vice president and chief financial officer, three months after the software company’s