Month: March 2006

Ensuring Success for Successors

I recently looked at 105 large U.S. companies that installed new chief information officers over the past four years. Nothing scientific, but I wanted to

Improving on the Doctor’s Orders

Before you deploy a complex information system, the people who use the system must buy into the project—in advance. That’s not easy, especially if those

WebEx: Price Check

WebEx turned its early start in the Web conferencing arena into a lucrative $300 million business last year. Some customers say it offers the Cadillac

Microsoft: Fleet of Foot

Like a waiter hustling for a fat tip, Microsoft makes its Live Meeting services stand out with lightning-quick support services, according to customers—though some add