Month: August 2005

Bicycle manufacturer Pacific Cycle spent $700,000 on tags, hardware and software to test radio-frequency identification on its products in the last year. Why? Two big

Sarbanes-Oxley compliance has fueled interest in the IT Infrastructure Library best practices, but a lack of understanding of ITIL and lack of baseline performance measurements

Mattel’s world-class competitive intelligence system crunches sales reports, children’s play-pattern studies, and even findings on where kids go online. The system picked up signals that

The fourth anniversary of the Sept. 11, 2001, terrorist attacks is days away. There are repeated attacks in London. Egyptian resort hotels are being blown

Macy’s had it easy. Back in the day, keeping tabs on Gimbel’s and A&S meant just walking down the street to do some window-shopping. But

You’ve probably received an e-mail with a blaring subject line such as “Urgent Message From eBay Accounts Management!!!!” The message in this case reads: “We

Wayne Brunetti, Xcel Energy’s chairman, contends that we cannot possibly get utility crews to climb poles faster. And as a utility company, we’re in the

Human analysts, not computers, bear most of the responsibility for spotting competitive threats, trends and opportunities. Technologists can arm them with “text mining” software that