Month: May 2003

Diagnosis: Disconnected

All the health crises since 2001–anthrax, West Nile, smallpox vaccinations and now SARS (Severe Acute Respiratory Syndrome)–are starting to blur together for Dr. Tom Safranek,

Lightnin: Flash of Brilliance

Lightnin, a manufacturer of custom-designed industrial mixers, couldn’t move fast enough in the 1990s. Botched orders and delayed shipments added up to unhappy customers. So

Worldspan: Up, Up and Away

In 1996, the management of Worldspan was faced with a critical decision. Of the big three U.S.-based computerized travel reservations companies, Worldspan was a dust-eating

Robert L. Otto: Mail Calls

Robert L. OttoU.S. Postal ServiceChief Technology OfficerWashington, D.C.www.usps.com MANAGER’S PROFILE: With the U.S. Postal Service (USPS) for 23 years, Otto guides technology affecting 740,000 employees.

Primer: The Virtual Database

What is it? A way to manage many different data sources as though they were all in one place. Sometimes called “virtual centralized database” or