Cut Help Desk Costs Without Sacrificing Service
Ever consider what a call to tech support costs? Combine charges of $12 to $40 with the help desk’s poor reputation, and employees might be
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Ever consider what a call to tech support costs? Combine charges of $12 to $40 with the help desk’s poor reputation, and employees might be
Outrage and disbelief were the first reactions last month to news that FBI agents, in the weeks before Sept. 11, had been unable to search
One of the defining moments of my career occurred when I was 26, shortly after I left IBM to join Harrah’s. I had 10 months
Mike MeinzDirector, Information TechnologyGeneral MillsMinneapolis, Minn.www.generalmills.com Manager’s Profile: A 35-year veteran of General Mills, he started as a computer operator working with punch cards and
The most recent fiscal three-month period just ended will be the second, third, fourth or even ninth consecutive money-losing quarter for some software vendors. Gartner
E-Markets Get Busy Signs of a World-Class Technology Group Home Security Software Piracy: Tracking the Thieves Customer Focus For a detailed view of this month’s
Schering-Plough, a $9.8 billion drugmaker best known for its Claritin allergy pills, is a chronic violator of Food and Drug Administration rules on making medicines.
Network Creators Zack RinatCEO, Chairman, Model NRole: In 1999, Rinat founded Model N, which provides software for and helps develop the EFS Network. Rinat helped
Betting your business on a start-up, as EFS Network has done, is a tough decision for many customers given the number of vendors that have