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Sprint Nextel’s challenges on the service side, its value proposition is clearly attractive to IT execs, boosting it three spots to No. 1 this year.
Verizon Wireless is the most flexible and responsive vendor in the category, maintaining its runner-up slot from last year.
A solid value score helped Qwest jump two spots to the top three, its highest ranking in the past four years.
T-Mobile was one of the five vendors that dropped most in this year’s study, falling three places from the top spot in 2007.
AT&T moved up two spots this year on the back of strong loyalty ratings, but it still hasn’t cracked the top four in as many years.
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