- Overstock.com
The Project: A mistake-laden Oracle implementation rolled out in October 2005, which caused the company’s order tracking system to go down for a full week and contributed to a Q3 2005 loss of $14.2 million.
- Overstock.com
The Problems: A rush to implement caused early design problems, putting the ERP package out-of-sync with accounting software. In October 2008, Overstock had to restate more than five years of earnings, with a revenue reduction of $12.9 million and an increase in losses by $10.3 million.
- Levi Strauss
The Project: A multinational effort to migrate Levi Strauss’ heterogeneous and geographically dispersed systems onto a uniform SAP system
- Levi Strauss
The Problems: Difficulties with the complicated U.S. SAP implementation in 2007 and 2008 caused shipping errors and problems with financial control systems. A July 2008 SEC filing cited the difficulties as major contributors to the company’s 98% decrease in net income in Q2 2008.
- City of San Diego
The Project: A $41.8 million rollout of SAP to consolidate City of San Diego applications, some of which are currently decades old
- City of San Diego
The Problems: After hiring consultants at HCL Axon in September 2007, San Diego’s ERP implementation ran off the rails. The city canned Axon in November 2008 as a result of an $11 million project overrun as of the termination and project delays causing certain components to come in more than a year late.
- Avis Europe
The Project: A massive PeopleSoft implementation carried out by consultants with Atos Origin, designed to improve business process efficiencies and punch up profit margins by 1%.
- Avis Europe
The Problems: Project delays and cost overruns caused the company to completely cancel the project in 2004, taking a £28 million hit in the process.
- Hershey Foods
The Project: In 1999, Hershey Foods installed a $112 million SAP system in an accelerated 30-month timeframe; the project was initially supposed to take four years.
- Hershey Foods
The Problems: Hershey’s flipped the switch right during its busiest ordering season, before Halloween. Issues with inventory and ordering processes held up orders and contributed to a 19% drop in revenue during Q3 1999. It took a full year for the company to bounce back.
