Do Not Contact Me, Ever

It’s hunting season on marketers, thanks to “Do Not Call” regulation and anti-spam legislation, and companies such as Publishers Clearing House are in the line of fire.

The 50-year-old marketer of magazine subscriptions believes it has taken every conceivable precaution to protect customers’ privacy. Publishers Clearing House refuses to buy or sell customers’ e-mail addresses, sends no information to those who haven’t asked for it, and addresses each customer complaint. It keeps precise track of when it has the right to e-mail each customer and how many attempts have been made to remove a name from a mailing list. It even keeps records of all communications.

Too bad. “We’re confident that we’re doing the right thing. And we’re also sure we’re going to end up in the courts,” says Rory Cumming, vice president and general manager of pch.com, Publishers Clearing House’s Web site.

All over the world, companies are bracing for the possibility that angry customers—weary of answering phone calls from strange salespeople during their dinner hours and opening e-mail boxes filled with pornography—will test the limits of their right to privacy by filing a lawsuit. The customers may even have the force of law on their side.

In September, California Gov. Gray Davis signed the nation’s toughest statewide legislation to date regulating the sending of electronic spam. The law, which Long Island, N.Y.-based Publishers Clearing House is watching carefully, gives residents the right to sue anybody that sends them unsolicited commercial e-mail and establishes fines of $1,000 per message, or as much as $1 million. It is scheduled to take effect January 1.

On Oct. 22, the U.S. Senate passed a bill that contains a provision sponsored by Sen. Charles Schumer (D-NY), calling for a national Do Not Spam registry. Like the recently established Do Not Call registry limiting phone marketers’ calls, this database would severely limit the use of e-mail for selling services or goods.

Indeed, more than 50 million people have signed up for the national Do Not Call registry, which the Federal Trade Commission and the Federal Communications Commission began enforcing jointly in October despite several court challenges. So far, these agencies have received more than 15,000 complaints of violations, which if true will cost the perpetrators $11,000 each. There are also 42 sets of state Do Not Call rules, which are allowed to be stricter than the federal rules.

Feeling stuck in self-doubt?

Stop trying to fix yourself and start embracing who you are. Join the free 7-day self-discovery challenge and learn how to transform negative emotions into personal growth.

Join Free Now

Picture of Deborah Gage

Deborah Gage

TRENDING AROUND THE WEB

If you want to keep your mind razor sharp as you get older, say goodbye to these 8 habits

If you want to keep your mind razor sharp as you get older, say goodbye to these 8 habits

The Blog Herald

8 types of people who can improve your quality of life, says psychology

8 types of people who can improve your quality of life, says psychology

Global English Editing

If you really want to be a true alpha in life, say goodbye to these 7 behaviors

If you really want to be a true alpha in life, say goodbye to these 7 behaviors

Personal Branding Blog

9 situations in life where you have to make your voice heard, says psychology

9 situations in life where you have to make your voice heard, says psychology

Small Business Bonfire

If a man displays these 10 behaviors, he wants to spend his life with you

If a man displays these 10 behaviors, he wants to spend his life with you

The Vessel

People who flourish in their later years tend to follow these 8 practices

People who flourish in their later years tend to follow these 8 practices

Jeanette Brown