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By the Numbers: March 2004

How to Get Your Money’s Worth Fewer than half of U.S. and Canadian companies have written technology plans, and even fewer believe their plans are in line with the goals

Bank Rolls

PNC Bank’s information-systems team wasn’t thinking about compliance with the Patriot Act when it started a cleanup of customer files in 2000. The Sept. 11, 2001, terrorist attacks and the

The Pieces of the Puzzle: Some Assembly Required

I spent several years as chief information officer at Video Monitoring Services of America, which monitors and captures every piece of news or advertising on television, radio and the Internet.

The Uncounted Costs of Insecurity

A world that runs on software is a dangerous place. If you’re Microsoft, it’s no small matter when even a subset of the source code of your widely used operating

March 2004 Online Extras

24/7 SERVICES Case Dissection “We Did Nothing Wrong”: Why Software Quality Matters PLANNER: Calculating Costs of a Software Error-Prevention System If you want to start avoiding software-development problems, here’s how:

Calculating Returns: Put Time on Your Side

Getting the best return on your technology project means understanding when to spend—and when to save—money.The way to see this is by calculating the Internal Rate of Return (IRR) of

Sonic Boom

CHICAGO–The Concorde is dead. Long live supersonic transport.The Defense Advanced Research Projects Agency and the National Aviation and Aerospace Administration are testing new aircraft designs that reduce the “overpressure” that

Should the Government Regulate Internet Security?

Both the high-tech industry and the Bush administration have opposed government regulation of the Internet on the grounds that it would burden businesses and hinder technological innovation. But after 2003—

Requiem for a Dream

Internet politics, release 1.0, still has some bugs in it. The beta version powered Howard Dean to an early lead in the Democratic primary race. Yet his campaign failed to

FreshDirect: Ready To Deliver

IT’S 5:30 A.M. at FreshDirect’s warehouse and headquarters in Long Island City, N.Y. It’s 40 degrees outside and 38 degrees inside. Butchers are slicing, dicing and packaging fresh meats inwhat

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