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SLAs: A Penalty Now Saves Suffering Later

Negotiating any part of a service level agreement (SLA) can be tricky, but perhaps none is more so than penalties. It is at this point, where rosy promises of performance

Why Odwalla Pitches Oracle

Ostensibly, companies develop “co-marketing” programs in order to promote themselves to the outside world. But for Gary Hensley, director of information technology at Odwalla, a maker of high-energy juices and

The Osram Player Roster

Mehrdad LaghaeianCIO, Osram SylvaniaRole: Responsible for all information technologyprojects undertaken within Osram Sylvania. Became involved with bringing SAP software to Osram when he joined the company in 1994. Henny PetersEVP,

How to Bid Farewell to Microsoft

Brent Zempel wasn’t sure when or how it happened. But as CIO of Life Time Fitness, he had to untangle the $225-million-a-year health club and food retailer from the comfortable

Spin Unspun: Adding Up Oracle’s New Pricing Plan

In January, Oracle announced a new licensing plan for its 11i business-management software suite—a flat rate of $4,000 per user for access to all its applications. Oracle Vice President Jacqueline

Imperial Sugar Rebuilds on Web Services

At the outset of 2001, life at Imperial Sugar was about to turn bitter. As sugar prices collapsed, so did the Sugar Land, Texas, company, filing for bankruptcy protection. But

PeopleSoft: A Focus on Simplicity

In becoming the first major vendor to introduce a customer relationship management product specifically for the Web, PeopleSoft was ahead of the pack. But technology managers who have bought or

Oracle: A Bumpy Beginning

There’s a lot to be said for Oracle as a customer relationship management vendor. Its core CRM suite is getting better, and the support the company provides is excellent (and

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