Negotiating any part of a service level agreement (SLA) can be tricky, but perhaps none is more so than penalties. It is at this point, where rosy promises of performance
Ostensibly, companies develop “co-marketing” programs in order to promote themselves to the outside world. But for Gary Hensley, director of information technology at Odwalla, a maker of high-energy juices and
Mehrdad LaghaeianCIO, Osram SylvaniaRole: Responsible for all information technologyprojects undertaken within Osram Sylvania. Became involved with bringing SAP software to Osram when he joined the company in 1994. Henny PetersEVP,
Brent Zempel wasn’t sure when or how it happened. But as CIO of Life Time Fitness, he had to untangle the $225-million-a-year health club and food retailer from the comfortable
In January, Oracle announced a new licensing plan for its 11i business-management software suitea flat rate of $4,000 per user for access to all its applications. Oracle Vice President Jacqueline
Did You Know That: Networks that work well serving data to desktop computers from internal servers may slow to a crawl with the use of applications based on the Web
At the outset of 2001, life at Imperial Sugar was about to turn bitter. As sugar prices collapsed, so did the Sugar Land, Texas, company, filing for bankruptcy protection. But
In becoming the first major vendor to introduce a customer relationship management product specifically for the Web, PeopleSoft was ahead of the pack. But technology managers who have bought or
There’s a lot to be said for Oracle as a customer relationship management vendor. Its core CRM suite is getting better, and the support the company provides is excellent (and
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