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Suppliers Push Back at RFID Demands

Bicycle manufacturer Pacific Cycle spent $700,000 on tags, hardware and software to test radio-frequency identification on its products in the last year. Why? Two big customers—Wal-Mart and Target Stores—want to

CIOs Largely Overlook Compliance Best-Practices Guide

Sarbanes-Oxley compliance has fueled interest in the IT Infrastructure Library best practices, but a lack of understanding of ITIL and lack of baseline performance measurements could keep IT shops implementing

Barbie Lost Her Groove, Competitors Picked it Up

Mattel’s world-class competitive intelligence system crunches sales reports, children’s play-pattern studies, and even findings on where kids go online. The system picked up signals that young girls, heavily influenced by

Software Bugs Threaten Toyota Hybrids

Heading home from work in late March, Diana Len’s heart raced as she tried to figure out what was happening to her normally reliable 2004 Toyota Prius. The St. Augustine,

Volkswagen: Good Customer Service Requires Paper

The automotive business is filled with unending, almost epic struggles: taming global supply chains, choreographing factories full of robots, matching supply to fickle customer demand. Amid all of this drama,

Bruce Power: Fighting Brain Drain

Twelve hundred of the 3,700 employees who work for Bruce Power, a utility company in Tiverton, Ontario, are eligible to retire in the next three years. CEO Duncan Hawthorne sees

2005 CIO Compensation Survey

Up. It’s a nice way for pay to move, and it’s where most of the chief information officers in Baseline‘s 2005 CIO Compensation Survey saw theirs go. Thirty of the

Primer: Security Information and Event Management

What is it? Security information and event management (SIEM) systems help you gather, store, correlate and analyze security log data from many different information systems. This data may prove valuable

How Much Do You Really Spend?

How much does information technology cost a company? You have to look at both the direct budgeted costs and the indirect—or “hidden”—expenses. The direct costs are fairly straightforward and measurable:

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