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United Parcel Service: Sticky Fix

United Parcel Service expects a 2″x3″ label to save $600 million a year. How can such a small label reap such a big benefit? UPS is investing $600 million in

Novell: Family Ties

ZENworks was born in 1998 to help administrators using Novell’s NetWare operating system get a handle on their desktop hardware and software. For better or worse, its descendants are still

Altiris: Independent Player

In terms of sales, one of Altiris’ chief competitors—Microsoft—is roughly 350 times bigger. Microsoft, of course, also owns the technology that powers most of the world’s desktop PCs. That said,

Albertson’s: A Shot at the Crown

Wal-mart only began selling groceries in 1988. Now it sells $56 billion of foodstuffs and household goods in its supermarkets every year. That makes larry johnston an underdog. The alumnus

Voice of Experience: Switching Tool Belts

Paul Johnson Barton Malow Chief Network Engineer Southfield, Mich. www.bartonmalow.com Manager’s Profile: Heads technology services for the privately held, 80-year-old construction-management firm, which says it generates more than $1 billion

Swabbing the Desks

Software that automates the management of personal computers can make a tech-support staff considerably more efficient and, ideally, reduce the likelihood that a machine will end up dead in the

Inventory’s Everything, Everything Is Inventory

Thirty years ago, when I started out in The Walt Disney Co.’s inventory-control department, it didn’t seem like technology at all. We were still using 13-column work sheets and ledger

Invisible VS. Intrusive: Guess Which Wins

It’s accepted fact that Wal-Mart Stores blew past Kmart and other discounters largely because pickup-truck driver Sam Walton pioneered the use of technology to improve his “supply chain.” Based on

Outsourcing Overseers Needed

Amid all the commotion about onshore, offshore and nearshore offshoring, you may want to become a “CRO” next. It’s a position that will be needed inside an organization, no matter

Quiz: How Big Is Your Thirst for SODA?

1. Our organization is starting to make extensive use of Web services. TRUE FALSE 1. 2. 2. We recognize the need for greater discipline in application development. TRUE FALSE 1.

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