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Hyperion: Dueling Tools

Hyperion Solutions used acquisitions—and some self-reflection—to improve its business intelligence offerings. In 1998, the company merged with Arbor Software, maker of an online analytical processing (OLAP) software tool called Essbase.

Customer Self-Service: Automat Redux

Opportunity Customer self-service can make small companies seem bigger, and big companies more personal. Amid the wreckage of countless failed CRM rollouts, a bright spot is emerging. Companies that grossly

Business Intelligence: Working Smarter

When a sales rep from Mölnlycke Health Care U.S., a maker of surgical and wound-care products, gets ready to hit the road to visit a customer, she is likely to

MicroStrategy: Comeback Story

Customers of MicroStrategy say its product design sets it apart from the competition—and the firm’s recovery from accounting woes is helping to re-solidify its place in the market. MicroStrategy carved

SOA Success: Five Actions CIOs Say You Should Take

Alan Goldstein, managing-director of the Bank of New York’s technology risk management and architecture division, says service-oriented architecture has let the bank trim 15 percent to 20 percent of the

Gates Outlines Live Dynamics Vision

Microsoft Chairman Bill Gates, at the company’s first European-based Convergence conference that kicked off in Munich Nov. 6, is working hard to show that Microsoft is on top of the

The Midterm Elections

Tuesday’s mid-term elections will test the power of technology. Will electronic voting systems measure up to expectations? Will blogs and other digital campaigning methods prove successful? Read on for the

PeopleSoft Founder Launches ERP Software Company

Dave Duffield, founder of PeopleSoft, announced Nov. 6 the launch of a new ERP company with its foothold in human resources—the area of backend business applications where PeopleSoft made its

Cognos Gives Banking Industry BI Blueprint

Cognos, a software company that specializes in business intelligence and performance planning, announced in a statement Nov. 6 the release of Cognos Customer Segment Performance Blueprint, designed to help retail

E-Voting, As it Advances, Faces Big Risks

On the eve of Tuesday’s midterm elections, computer experts are sounding an alarm about possible problems with the electronic systems that two in every five voters will be using. They

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