It’s hard to deal with an everyday task, much less a crisis, when you’re literally in the dark. When the World Trade Center was attacked on Sept. 11, many companies’

The bombing of the World Trade Center and the Pentagon destroyed buildings and lives. It also shattered widely held beliefs. Even mundane things like power outages now seem sinister. At

Planning for the loss of one-fourth of your technology staff can be overwhelming unless you’ve already prepared for the temporary loss of so many people. Indeed, Sabre, the company that

Disasters of all kinds present the same problem: They are sudden, and their effects are spread unevenly. When it comes to staffing, you probably won’t suffer a sudden loss of

As chief technology officer of Ingersoll-Rand, Michael Radcliff sets technology strategy for a diversified $9 billion company that sells everything from industrial air-conditioning systems to road-paving equipment. He spoke recently

The greatest challenge you face as a technology manager in a large enterprise is that most of what you do is damn invisible. It’s like a lot of house repairs:

Four weeks after the World Trade Center and Pentagon disasters, about 5,500 information technology executives from the Western Hemisphere braved long lines and toughened security to journey to Orlando, Fla.,

For Joseph Noviello, September 11 began at 6:30 a.m. with a phone call confirming that an annual fishing trip with colleagues at the Cantor Fitzgerald bond trading firm was still