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Company: Avon Products IncHeadquarters: 1345 Avenue of the Americas, New YorkPhone Number: (212) 282-5000Business: Sales of cosmetics, beauty products and fragrances through independent representativesChief Information Officer: Harriet EdelmanFinancials in 2000:
Harriet EdelmanChief Information OfficerRole: Edelman, a 22-year Avon veteran, rose through the ranks to become CIO in January 2000. She’s done it all, from helping test the Avon.com site in
IBM commerce software running on Sun Solaris servers: Many assume from the outset that the combination is a kludgeif not a disasterwaiting in the wings. Sure, Sun Microsystems and IBM
Problem: Connections with customer networks lost While eSpeed’s engine for matching trades remained up and running, all connections to customers’ private networks ran through optical lines at the World Trade
If you should lose half of your staff at once, the challenge isn’t one of replacement but simple survival. In this case, you can’t go it alone. This is when
With Lotus Notes creator Ray Ozzie as its founder, Groove Networks wins instant enterprise credibility. With Microsoft investing $51 million for a minority stake, its financial credibility is newly enhanced
Download the PDF file for this month’s charts and statistics, including: Where IT applications budgets are being spentThe growth of ERP and CRM deploymentsThe cost of Internet attacksThe e-commerce fizzle
Knowing how much product to order is key to Avon. Even so, Avon historically has relied largely on manual processes to collect and evaluate historical sales information. Avon used this
The failure rate in implementing information systems that manage companies’ relationships with their customers can be shockingly high. A recent Gartner study said more than 50% of such CRM projects
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