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Aetna HealthFund: More Consumer Choice, Risks

With its new medical savings accounts, Aetna is embracing an idea that could turn managed care on its ear. Introduced in September, the Aetna HealthFund isn’t about insuring against routine

Cavalier Homes Base Case

Headquarters: 32 Wilson Boulevard 100, Addison, AL 35540 Phone: (256) 747-9800 Business: Builds, sells, finances and insures manufactured homes Chief Information Officer: Jay Wilson Recent financials: Posted a net loss

Can Aetna Cure Its IT Woes?

Aetna Chief Executive John W. Rowe, a gerontologist by training, was hired two years ago to heal one of the nation’s oldest companies. The big insurer is showing signs of

Why the Pre-Fab Home Industry Is Ailing

The downsizing that has forced it to scale back its technology investing isn’t unique to Cavalier Homes. The downsizing has affected the larger companies in the manufactured home-building business as

ACS: Bulking Up

Affiliated Computer Services (ACS) processes paper claims for Aetna, scanning documents and then shipping the data along with an image of the original to an overseas processing center for quality

SAP Should Learn Humility’s Virtues

Like a lot of technology companies, SAP’s stock has taken a hit. It’s fallen from $58 in July 2000 to $18 this year, a drop of 69%. The cumulative wealth

Aetna Prescription 1

Integrate (Among Other Things, to Make Sure Duplicate Payments Cease) Aetna’s customer and profit woes largely revolve around its ability to process claims fairly, efficiently and cheaply. “Reducing the labor

Aetna Prescription No. 2

Automate (It’ll Save at Least $8m a Year—And Probably a Lot More) Key to speedier processing of claims and cutting overhead is receiving claims electronically. On average, claims cost $5

Aetna Prescription 3

Repair Relationships (Its adversarial stance hath made Aetna sickly. Insurer, heal thyself) Automating claims processing is an overdue solution to an old problem: The need to exchange information in smart

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