Will the IT Department Go Away?

By Dennis McCafferty
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    Redefined Role

    Redefined Role

    Three-quarters of CIOs and IT directors surveyed consider IT a service-focused function rather than a tech-focused one.

A significant number of CIOs and IT directors believe that the phrase "IT department" will eventually cease to exist, according to a recent survey from Logicalis. There's no need to panic, however, because there will always be a huge demand—in fact, there will be a rapidly increasing demand—for tech professionals, especially those who combine IT skills with business-focused savvy. The accompanying survey report, "Establishing the Internal Service Provider: A Global Study of CIO Pressures and Priorities," depicts a dramatically evolving landscape in which technology leaders, managers and staff are getting more involved with ROI-impacting initiatives, while business units are making their own decisions about technology acquisitions. In the past, organizational leadership often took issue with internal users who circumvented IT to get the tech they wanted: a practice referred to as "shadow IT." Now, however, shadow IT is increasingly perceived as a logical means to an end in terms of addressing unfulfilled needs to support objectives. "It is clear that businesses don't want a technology solution," says Mike Martin, senior vice president of solutions and services for Logicalis US. "They want their business needs to be met. That means the CIO's role must change from that of a technology provider to one that is laser-focused on delivering IT services that meet line-of-business users' needs." More than 177 global CIOs and IT directors took part in the research.

This article was originally published on 2014-12-19
Dennis McCafferty is a freelance writer for Baseline Magazine.
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