What Network Admins Want This Holiday Season

By Dennis McCafferty
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    Six out of 10 IT admins surveyed spend at least 40% of their time reacting to network or user problems.

With the holidays upon us, it's time to extend season's greetings to our hardworking and underappreciated network administrators. You might be surprised to learn how much seasonal goodwill would mean to these admins. And all it would take is a simple, "Thanks for everything you've done this year." Unfortunately, this doesn't happen often enough, according to a recent survey from the Ipswitch Network Management Division. Admins have to spend so much time responding to users' pleas for help that they don't have enough time to work on improving their organizations' network operations. Many of these issues could be avoided if users implemented better practices on their computing devices or rebooted their machines before sending out an S.O.S. to an admin. "An IT administrator's work is never done," says Ennio Carboni, president and general manager of the Ipswitch Network Management Division. "They are on the front lines and are oftentimes the first to take the hit. They spend far too much time troubleshooting and reacting to problems associated with crucial technology that their fellow employees rely on to innovate, collaborate and do their jobs." More than 140 IT administrators in the United States took part in the research.

This article was originally published on 2013-12-23
Dennis McCafferty is a freelance writer for Baseline Magazine.
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