Top Qualities of World-Class IT Organizations

By Dennis McCafferty
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    Thrifty Thinking

    Thrifty Thinking

    World-class IT departments are able to deliver tech services at a 22% lower cost than their peers.

Do you think your IT organization has the right to be ranked "world class"? If so, that rating should be reflected in metrics such as the number of IT staffers employed and the need for fewer applications and platforms on a per-user basis, according to research from the Hackett Group. The accompanying report, "The World-Class Performance Advantage: How Leading IT Organizations Outperform Their Peers," reveals that top technology departments are more determined to drive business results than their counterparts are. Overall, they demonstrate a constant focus on efficiency and effectiveness, which is reflected in benefits such as a lower cost of operation and the need for fewer staff members. And with the digitization of virtually everything, the explosive growth of big data and the widespread integration of technology throughout companies, business leaders are more appreciative of the contributions of talented IT performers and organizations. "IT has become a key driver of the innovation-based growth strategy that most companies are relying on," says Erik Dorr, vice president of research for the Hackett Group. "We believe that unlocking the value of IT throughout the entire value chain is critical for companies that wish to dominate their industry. World-class IT organizations are well on their way to achieving this today." For the purposes of the report, "world class" designates IT departments that excel at completing projects that satisfy ROI projections, delivering on business expectations and deploying business process automation (BPA), among other qualities. The findings were based on the benchmark capability research of more than 100 of the Hackett Group's corporate clients, which are predominately large enterprises.

This article was originally published on 2014-08-15
Dennis McCafferty is a freelance writer for Baseline Magazine.
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