Service Management Is a Top Priority for IT

By Dennis McCafferty
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    Ball and Chain

    Ball and Chain

    41% of the senior IT managers surveyed said that many or most members of their organization feel that IT is a drag on tech innovation.

Technology leaders consider IT service management (ITSM), which aligns the delivery of IT services with the needs of the business, as a greater priority than cloud and virtualization initiatives, according to a recent survey from Cherwell Software. In fact, only mobility projects ranked higher. A clear majority of IT departments are feeling a sense of urgency in this area, as they're expected to complete pending ITSM implementations within a six-month timeframe. The goal for IT management is to establish better efficiency and computing performance within their organizations, while boosting network security. They also hope to dispel impressions that they're out of touch with business needs, which is apparently how a significant share of business professionals feel, according to the survey findings. "IT leaders clearly recognize that IT service management is a key lever to improve performance and enable the business," says Vance Brown, CEO of Cherwell Software. "But a relatively small percentage of organizations actually have the tools to implement a modern and flexible ITSM solution." More than 200 senior IT managers took part in the research.

This article was originally published on 2015-01-16
Dennis McCafferty is a freelance writer for Baseline Magazine.
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