IT Lacks Tools and Support to Meet Business Needs

By Dennis McCafferty
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    Firefighter Mentality

    Firefighter Mentality

    65% of IT leaders feel their line-of-business (LoB) colleagues view them as a help-desk professional, not a strategic partner.

What does it take for the IT organization to get its due from the business side of the company? As reported in a variety of survey-based content on Baseline, the tech department must emerge as an impact-making contributor to business objectives designed to help the company compete successfully. But a majority of business-side managers apparently "haven't gotten the memo," judging by results of a recent survey from Softchoice and VMware. Though IT leaders would like to spend more time on strategy and security, a majority of them think their line-of-business colleagues view them merely as gatekeepers and help desk support. As a result, IT managers can't spend as much time as they'd like working on strategic projects. The research also sheds light on the lack of progress enterprises have made when it comes to automation, virtualization and hybrid-cloud adoption. To address these and other issues that the survey addresses, IT departments could use more budgetary support, as well as a centralized approach to IT management. A total of 250 IT managers and 750 line-of-business managers took part in the research.

This article was originally published on 2014-04-15
Dennis McCafferty is a freelance writer for Baseline Magazine.
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