How Robot Technology Empowers Business

By Dennis McCafferty
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    Survey respondents said their organizations are automating 25% to 40% of their workflow, and nearly one-fifth achieved more than 15% in cost savings through automation in the past year.

Today's robots don't resemble anything you've seen in old sci-fi movies. Instead, organizations are deploying machine learning, artificial intelligence and analytics to automate once-rote processes, according to a recent survey from Cognizant. The accompanying report, "The Robot and I: How New Digital Technologies Are Making Smart People and Businesses Smarter by Automating Rote Work," indicates that intelligent process automation (IPA) is helping businesses deliver unlimited scalability, lower cost of ownership and accelerated processing with fewer errors. Companies also benefit from a strategic perspective because automation enables them to make more timely and targeted business decisions. "Saving money—and driving greater impact from process optimization—has been a managerial mantra governing automation technologies since the dawn of computing," according to the report. "Organizations want new and innovative ways of achieving and maximizing efficiency from people and processes. For years, the business process services industry has been massively focused on lean principles (or process elimination by another name). What levers remain to be pulled? Now that 'the robots have arrived,' intelligent automation is the next wave of efficiency gain in business processes." More than 535 senior business and technology decision-makers took part in the research.

This article was originally published on 2015-05-04
Dennis McCafferty is a freelance writer for Baseline Magazine.
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