App Delays Frustrate Users, Cost Business Billions

By Dennis McCafferty
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    App Delays Frustrate Users, Cost Business Billions

    App Delays Frustrate Users, Cost Business Billions

    Most employees deal with frequent delays when using apps at work, and that's costing companies billions, but many IT leaders don't think users are dissatisfied.

Most business users experience frequent delays while attempting to use software apps at work, and that downtime is costing U.S. companies billions of dollars a year, according to a recent survey from Oxford Economics and Nimble Storage. The resulting report, "Mind the Gap: How Application Delays Affect Company Performance," indicates that a significant share of users waste more than one-tenth of their workday due to these issues. Some employees have even started to avoid using certain apps because they run too slowly. Yet, despite these productivity issues, very few IT decision-makers believe that employees are unhappy with the situation. With the rapid pace of business and tech changes today, such an impression puts organizations at a competitive disadvantage. "In an innovation-powered economy, ideas need to travel at the speed of thought," according to the report. "Yet, even as our ability to communicate across companies and time zones grows rapidly, people remain frustrated by downtime and unanticipated delays across the increasingly complex grid of cloud-based infrastructure, data networks, storage systems and servers that power our work." Nearly 3,000 global business users and IT professionals took part in the research.

This article was originally published on 2016-07-25
Dennis McCafferty is a freelance writer for Baseline Magazine.
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