CRM Archives


Connecting the Customer Dots Is Vital to Business

Most companies believe they make it a priority to really know their customers, but the perception of many consumers is that businesses don't make the effort to understand them. A recent study conducted by Researchscape on behalf of cloud and big data integration vendor Talend revealed that organizations are making a significant effort to spread customer data throughout their businesses and to... Read More >


How to Improve Content Delivery to Your Customers

While IT and other departments are fully committed to content initiatives, they admit that they're falling behind in adopting the latest in content delivery technologies to boost efficiencies and better meet customer needs, according to a recent survey from Data Conversion Laboratory (DCL) and the Center for Information Development Management (CIDM). The accompanying report, "Following the Trends... Read More >


Mobile-Friendly CRM System Empowers Credit Union

A cloud-based CRM system designed for use on mobile devices and computers enables this credit union's employees to provide faster, better service to members. Read More >


Display System Spurs Collaboration & Productivity

Climb Real Estate installed an interactive display and presentation system that’s a key part of a collaborative work environment for employees and customers. Read More >


Marketers Lack IT Tools to Fully Engage Customers

A significant number of global marketers said that even though they have ample access to customer-related data, their current technology resources make it difficult to use that data to make decisions in real time, according to a recent survey from the Chief Marketing Officer (CMO) Council and RedPoint Global. The resulting report, "Empowering the Data-Driven Customer Strategy: Addressing Customer... Read More >


eWeek eWeek

Have the latest technology news and resources emailed to you everyday.