Business Needs Better Insight from Cloud Providers

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    62% of senior IT pros find it harder to troubleshoot problems in the cloud through IaaS or PaaS, and 87% said this makes it take longer to resolve issues.

With more organizations adopting cloud business models via infrastructure as a service (IaaS) and platform as a service (PaaS), they're finding that they can't track user experiences and overall performance as well as they want, according to a recent survey from Compuware APM and Research In Action. IT organizations are facing difficulties troubleshooting, and some believe that co-located cloud tenants are affecting workload performance by monopolizing shared resources. Cloud service providers have to build trust and accountability by capturing metrics that go beyond simple "vanity metrics," such as simple uptime stats, according to the research. "Having handed over control to cloud providers, IT departments have lost much of their ability to troubleshoot and fine-tune IT services," says Thomas Mendel, managing director at Research in Action. "This doesn't just make it tricky to optimize performance for end users; it can also severely affect the bottom line. When faced with new IT challenges and risks, businesses can't afford to waste time playing the blame game when something goes wrong." To help technology departments come up with a better approach, we're including best practices recommendations along with selected findings. A total of 740 senior IT professionals took part in the research.

This article was originally published on 2014-05-21
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