Category: Blogs

Amazon’s announcement that it plans to deliver packages via drones is both incredible and disturbing. On one hand, imagine receiving your new panini press or Duck Dynasty DVD set

Just as there are undeniable laws of physics, there are certain laws of business and IT. One of them is that no matter how many

By John Lucker Once the job of a knowledgeable, friendly salesclerk, the retail strategy of framing the customer’s “next best offer” (NBO) is now an

A few weeks ago, I chronicled a problem with one software application that led me to ditch it in favor of another. But it has

Certain things are entirely predictable. One of them is that some people will eventually test the boundaries of any system (and sometimes blatantly cheat) in

By John Lucker Historically, large businesses have behaved and functioned differently than small and midsize organizations, even within the same industry. Smaller firms often had

If a person is dishonest in their personal life, can they be trusted to behave honorably in their professional life? This question is asked over